furoshiki.com

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Returns

Please contact our customer support department at support@furoshiki.com or +1 (408) 889-9920 for returns.

  • All returns require a "Return Authorization Number" (RMA), please contact customer support to get a RMA and the return shipping address.
  • All returns request must be made within 14 days of purchase.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • Pack the item securely in the original package (whenever possible).
  • All products must be unused and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.

Rules and Restrictions

  • Returns for all applicable merchandise must be made within 14 days of purchase.
  • Products must be unused and in good condition with tags attached.
  • When shipping a return, you must include the the original packing list (be certain to save copies for your records).
  • Shipping and handling costs, gift box costs and other charges are non-refundable.
  • Merchandise purchased at sale price and returned within 7 days will be credited in the original tender, if accompanied by original sales receipt. after 7 days, sale product is not eligible for return credit.
  • Price adjustments will be honored within 7 days of the original purchase date, with the original receipt and will be refunded in the original form of payment.
  • In the case of shipping damages, please contact the carrier or our customer support department at support@furoshiki.com or +1 (408) 889-9920.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.

Damaged or Defective Items

If you receive a damaged or defective item from us, immediately contact us to return the item. Check "Damaged/Defective" when indicating the reason for your return and provide comments if necessary. You will receive e-mail notifications when we have processed your return and issued credit.

To order a replacement item, you must place a new order. You may do this at any time. Unfortunately, we cannot automatically reorder a new item for you, so this action must be taken on your part. We apologize for any inconvenience this may cause. You can either place the new order online or call us at +1 (408) 889-9920 and we can assist you.

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.

You will only be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.